Inbox

Your operations mailbox inside GHSLink, linked to the organisations, aircraft and movements it's about.

Where

aviation.ghslink.com/dashboard/inbox

Who

Every role except Viewer

The Inbox brings your operations email into GHSLink. Each conversation is typed, given a status and linked to the records it's about, so nothing gets lost between email and the board.

Connect a mailbox (Admin)

1. Go to Operations settings → Email connections.
2. Enter the mailbox's IMAP and SMTP details and connect.
3. Choose Sync now to pull mail in straight away. While the Inbox is open it checks for new mail every 2 minutes.

Work a conversation

1. Filter the list: All, Needs attention, Bookings, Changes, Cancellations, Questions, Resolved.
2. Open a conversation. Set its type (Booking, Change, Cancellation, Question, Other) and assignee.
3. Use GHSLink context to confirm suggested links, or Attach to an organisation, contact, aircraft, reservation, movement or booking request.
4. If the sender isn't on file, create a contact from them.
5. Choose Create task for follow-up work.
6. Write your answer and Send reply. A copy goes to the mailbox's Sent folder.
7. Set the status: Waiting on customer or Mark resolved.