Booking requests
New bookings, changes, cancellations and capacity conflicts waiting for a decision.
Booking Requests is the queue of everything waiting for a decision. The badge in the menu shows how many are open.
| Request type | Where it comes from |
|---|---|
| New booking | A booking submitted for approval, an operator's request, or the public request page |
| Booking amendment | An important change to a confirmed booking |
| Cancellation | A request to cancel a movement |
| Capacity conflict | A booking that would put the FBO over its capacity limits |
Tabs: All open, New, Changes, Cancellations, Capacity conflicts, Awaiting customer, Resolved.
Decide a request
- Open the request. The Review section shows what changed (Was / Now).
- Write a note if needed. It is sent with the decision, and it is required when asking for clarification.
- Choose a decision: Approve as requested (over capacity if needed), Approve at a time that fits, Reject, Accept changes / Revert changes, Cancel the movement / Keep the booking, or Request clarification.
Requests from operators and the public page
- Operator service requests can be marked Acknowledge, Confirm, Decline or Done.
- A request from your public request page becomes a booking with Create booking →, which pre-fills the form.